Contents
Try sample dataMissing photosProtect important photosTrash or restore failedStorage did not increaseAnalysis pausedRestore PlusContactUsing Photo Cleanup Notebook
Try sample data
Use the sample entry in the first-run guide or Settings. Its selections, settings and cleanup history do not change normal data or purchase rights.
Missing photos
Check Android photo/video permissions. Selected access includes only approved items. Photo Picker imports are read-only. Other photo apps may not expose private albums or edit histories. Missing capture dates or video lengths are labeled unknown. Added dates are distinguished from capture dates; unknown capture times are excluded from time-based similarity and capture-year filtering.
Protect important photos
Check favorites, protected folders and Keep decisions. Automatic edit detection depends on public metadata. Suggestions are assistance: review photo content before confirming a trash operation.
Trash or restore failed
Canceling system confirmation leaves unapproved items unchanged. If requests are split, already-confirmed operations remain recorded. Recheck provider and permission state in the app. A failed restore retains its record for retry.
Storage did not increase
Trashed files still occupy storage. Candidate and moved byte totals are not actual free-space measurements. Check retention in the system photo manager.
Analysis paused
Heat, battery restrictions, permission changes and OS limits can pause analysis. It can resume from saved results. Notifications and charging jobs depend on Android settings.
Restore Plus
Use the Google Play account that purchased Plus and choose Restore purchases. Pending payments unlock only after completion. iOS purchase rights do not transfer automatically. The Play confirmation screen shows the price.
Contact
Email contact@stack-works.dev with the device, Android/app versions and steps. Do not send real photo data or payment-card information.