Support

For bugs and requests, email contact@stack-works.dev. Please include the app version (at the bottom of Settings) and your iPhone model and iOS version. Please do not send your recordings.

FAQ

Transcription does not start

For a new language, iOS downloads speech data first. Connect to Wi-Fi and tap "Transcribe again" in the note, or download it in Settings > Speech data. The download may fail when storage is low.

I can't see summaries

Summaries require an iPhone that supports Apple Intelligence, with Apple Intelligence turned on. Recording, transcription and export work on every supported iPhone.

The app quit while recording

Audio is saved every few seconds. Open the app again and it restores the recording up to the moment it stopped.

Recordings longer than 30 minutes

Recordings are always saved to the end. Without Plus, the first 30 minutes of each note are transcribed; with Plus, tap "Continue transcription" to transcribe the rest.

Moving to a new iPhone

In Settings > Backup and restore, create a backup and save it to iCloud Drive. On the new iPhone, choose "Restore from backup". Restoring a full iCloud backup of your iPhone also works.

Restoring a purchase

Open Settings > KoeNote Plus and tap "Restore Purchases". Family Sharing is supported.